![]() ![]() Where can I find the serial number of my logger? ![]() What is the technical and service support and who will take care of it? How does a data logger / system based on data logger work?ĭo the data loggers have an on / off button? Where can I find the ISO certificate of Tecnosoft? If the problem persists, contact Tecnosoft support. ![]() Refer to the instructions dedicated to your interface and your operating system. You can also consult the following FAQs: SPD Software - Does not connect TS Manager Software - The logger does not connect High Temperature Data Logger - The logger does not connect Select the option to search for drivers on your computer and open the folder in which the drivers are located (in the Driver folder in the file downloaded with the software or in the installation folder of the software itself). If there are any indications of problems, right-click on the interface item and click on Update Driver. Check that under "Ports (COM and LPT)" or under "USB Controller" (depending on the interface you have) your interface is listed without any indication or warning symbol. You can also check that the USB drivers are installed correctly: to do this you need to open the Device Manager in the Windows Control Panel (the way to access it varies both from the version of Windows you have and from the set display mode.On Windows 7 and 10 you can click Start and write "Device Manager" to find it). Try to disconnect and reconnect the interface after waiting a few seconds. Make sure the parts in contact are dry and clean. As for the interface, check that it is correctly connected to the PC and that the logger is correctly inserted. If you have multiple devices and only one does not connect, refer to the instructions dedicated to your device. If you have multiple devices and no one is connected, the problem could be on the interface or the software configuration. The reasons for which the connection between data logger and software does not occur can be vary. ![]()
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